Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your help requests will be attended to in maximum 1 hour after the trouble ticket or email has been submitted. If your issue needs further assistance from an administrator, we will forward the support ticket or the e–mail to the person in charge and will leave a note to notify you that more time will be needed for arriving at the best solution. If you order the Administration Services package, all of the server management services included there will be completed whenever you want.
An Exceptional Customer Support Service
Our customer support staff will be at your disposal round–the–clock if you require assistance while working with our Hosting Control Panel or with any of the applications that we install on your behalf on the server. What is more if you need help tackling the routine administration tasks on your server, you can examine the Administration Services package, that includes data backup disk storage space, weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
Each Linux dedicated hosting server is fitted out with our free–of–charge Hosting Control Panel, which offers an extensive knowledge base plus a selection of step–by–step video tutorials. Whenever you need help with the Hosting Control Panel, just push the Videos or Help buttons located in the upper right corner.