You will find a lot of website hosting providers out there, however the majority of them are resellers who have restricted resources, particularly when it comes to support. A way to distinguish them is the option to reach the company over the telephone. The type of support that you'll receive through this method of communication varies based on the supplier - some provide you with dedicated telephone support, while others offer general and customer support only as some matters are more time-consuming and it would be faster and easier to be resolved via a ticket, particularly when the issue has to be escalated. Nonetheless, it is good to find that you could always reach your web hosting provider since there're various small-scale matters which can be managed effectively and in a very timely manner with a phone call, not mentioning that you are able to get additional info for the services before you become a customer.

Phone Support in Website Hosting

Our website hosting packages include phone support 14 hours per day even on public holidays, which means that if you do not have an account yet, you can call and learn more about our services or if we meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so that you're able to contact the phone number which is closer to you. In case you're a current customer, we can assist you promptly with all of the general and billing issues and with various technical matters in order to save you time and efforts - we are aware of the fact that sometimes it's much easier talk with a live person to get things done without delay. Of course, some situations cannot be resolved on the phone, so in such a case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you if you have any queries about the semi-dedicated server packages that we offer. Whether you would like to learn more about our packages, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complicated problems could need a support ticket so as to give time to our tech support crew to analyze, we will help you with quite a lot of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. In case you are in another country, we have an international number where you'll be able to get in touch with us.