If you ever experience a problem with your site and are unable to cope with it yourself, ask the web hosting provider’s support staff to help you bring the website back online. A fast resolution would be the most favorable scenario, but a lot of hosting companies respond within twenty four hours or even more, especially if you are working with a reseller. Even if your problem can be fixed quickly, your website may not work correctly or may not be accessible at all for a lengthy interval, so you may lose prospective clients because it is pretty unlikely that anyone will eagerly go back to a site that is faulty. For this reason, you should make certain not only that you can touch base with your web hosting provider, but also that they can respond and help you in a well-timed fashion. If an app update does not proceed as planned or you delete something unintendedly, for instance, the website must be fixed promptly in order to avoid prolonged unavailability.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum response time for any customer support ticket that you submit or any email that you send is just 60 minutes, even in case you contact us on weekends and public holidays. Whatever the nature of your enquiry or issue may be, we will lend a hand instantly and will supply you with the required info to rectify any problem with your sites. The actual response time usually does not exceed fifteen to twenty minutes, which is the reason why you can just forget about waiting for hours on end to get an issue solved or even worse than that – waiting around one whole day only to get an answer that more info is required while nothing’s sorted out. We’ll offer you assistance in a timely fashion solely because we know precisely how costly time can be in the dynamic online world. The 1-hour reply guarantee is valid for any billing or technical inquiry that you may have with regard to our Linux website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a support ticket through your hosting Control Panel or write an email related to your semi-dedicated server, you’ll receive an answer within less than sixty minutes. You can get in touch with us whenever you wish in regards to billing, technical or general matters and considering that we’re available around the clock, you will invariably receive support in a well-timed fashion. Depending on the specific issue or question, we will supply you with more information, rectify the obstacle if it’s been caused by something within our reach or advise you on what to do on your end in case you have to update a particular setting for an app that we do not have access to. You can just forget about waiting around for an entire day for each reply. As it is, in most cases we reply to tickets and emails within 20 to 25 minutes max.