A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's a very efficient way to get some information about the web hosting services or get some problem resolved since you're talking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the reduced chance of errors at the time you exchange data like usernames or domain names, the faster response time as the communication is real-time plus the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the representative examines the issue involved. Furthermore, you'll be able to be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone rates that you will have to pay when you are calling to a different country.

Live Chat Support in Website Hosting

As a part of the support services that we provide for all our Linux website hosting, you will find live chat support that is online all the time, even on holidays. You will be able to contact us regardless if you already have an account or not, because we will help you with pretty much anything, ranging from supplying you with common info about our solutions if you are not our client yet and you are considering to purchase one of our packages, to assisting you with setting up an email account in an email client. Some issues are more complex and time-consuming, and you'll need to employ the ticketing system that is integrated in our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all of our potential and active clients. If you are searching for a new website hosting account, you're able to chat in real time to one of our representatives and receive more info about our Linux semi-dedicated hosting in order to select the optimal plan for your web sites. In case you already own an account with us, we'll be able to support you timely with billing, general and 1st level techmatters. Though sometimes you will need to open a ticket because there are troubles that cannot be resolved through a live chat, we will be able to assist you with lots of standard jobs, such as installing an e-mail account in an e-mail client or redirecting one domain to another one. In this way, you will get quick support and you'll save a lot of time.