There are a number of ways to contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you select is a ticketing system. It’s the easiest means of correspondence for different reasons. In the event that no support team representative is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always be received. In addition, you can copy and paste large pieces of information without the need to worry about typing mistakes, and if a given problem needs more time to be resolved or a number of replies have to be exchanged, all the info will be in the exact same place, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, which goes to say that if you need to supply info or to adhere to directions, you will need to use at least 2 separate admin interfaces and this number might rise in case you wish to administer a number of domains. Furthermore, many web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Website Hosting

In stark contrast to what you may find with many other web hosting companies, the ticketing system that we are using with our Linux website hosting is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to remember different logon credentials, as you’ll be able to manage your tickets and the hosting account itself in one single location. So, if you’ve got a query or experience a problem, you can touch base with our help desk team representatives instantly. Our system includes an intelligent search option. This goes to say that even in case you’ve sent loads of tickets through the years, you’ll be able to track down the one that you want without any efforts. On top of that, you can read knowledge base guides to tackling common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, so you won’t need some other platform to get in touch with our client care staff – you can do this on the spot in the event that you stumble upon an issue. Submitting a new ticket requires a couple of clicks of the mouse and finding an older one is equally simple. Using our intelligent search option, you can quickly find any ticket that you’ve sent in the past. You can send a ticket at any time since our client support staff members are available to you 24/7/365 and respond in less than one hour, although it rarely takes this much to get help. With Hepsia, you’ll have everything in a single place and you can forget about logging in and out of 2 or more platforms to solve a simple problem.