The availability of the customer and technical support that a website hosting company offers will tell you a lot for the services which they supply too. In case you are allowed to use only email messages and tickets, you have almost certainly discovered some reseller and not the web hosting provider. When this is the case, you may have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the real website hosting company for further assistance. If the provider can provide several means of communication with quick response time which are available anytime, they are almost certainly the top provider, not a reseller. So you will get well-timed assistance and excellent support as they will have direct access to the servers where your account will be created. Regardless of the problem - sales or technical, it's generally better to have the option to communicate with your web hosting company right away by using your preferred method of communication.

24/7 Customer Support in Website Hosting

Our Linux website hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our website hosting solutions before you make a purchase or you are a current customer and you have a question or a problem, you will be able to contact us anytime, which includes holidays and weekends. We have multiple channels to contact us - several phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex issues or any issues that require additional time to analyze and fix. Unlike many other website hosting providers, our trouble tickets feature a warranted max response time of only one hour, which means that whatever the trouble is, it will be resolved timely and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you can benefit from our 24/7 tech support services even on official holidays. All of your websites will be available all of the time and so will we. With a number of contact options, you can choose the easiest approach to get in touch with us and learn more about our solutions if you do not have an account yet, or ask for support if you are already one of our customers. You're able to give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature 1-hour answer time guarantee, even though it hardly ever takes over 20 min to receive assistance no matter the complexity of the trouble. Using our customer and technical support services, we will be there for you anytime you need us, not a couple of days later.

24/7 Customer Support in VPS

If you rent a Virtual Private Server from our company, you will be able to contact us 24/7 for every server-related issue or forany difficulties and / or questions regarding the pre-installed software your server is equipped with. If you haven't acquired your virtual private server plan yet, you will be able to find out much more about our services by giving us a phone call or by using our live chat service. For more technical issues, you are able to send an email message or open a ticket via your billing Control Panel and you will receive assistance within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The actual response time normally does not extend past half an hour. If you'd like to have assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS plan and our admins will help you with any set up or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum response time warranty, you will enjoy extremely fast support when you obtain a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, as a result when you open a ticket from your billing account or you send an email related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the best option if the matter in question requires longer time to be resolved or if it should be forwarded to our admins, as it's easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to phone us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.